Yesterday many areas of Redbridge suffered severe flooding.
Our Council has been doing everything possible to help residents affected and prevent further damage. Our cleansing teams, liaison officers and enforcement officers have been out clearing the roads and pavements and going door to door offering support.
We worked through the night with London emergency planners and utility providers. The Council set up an emergency phone line and a rest centre at Hawkey Hall, for anyone unable to remain in their home.
We are providing urgent free bulky waste collections and skips in affected streets, and we stand ready to help anyone who has to evacuate their home. We will update residents on when the bulky waste vehicles and skips will be in their area.
We are also writing to every home in the areas affected to share advice and information about the support available.
Practical information for if your home has been flooded
- Contact your insurer immediately and record evidence of any damage to your property. If any items you own have been damaged, you must have an insurance assessment before disposing of them. Your insurance provider should also support you with skip hire.
- Do not touch any gas or electric appliances if they got wet. If it is safe to do so, switch off the electrics by the main fuse box. Take photographs of the damage and contact your insurer immediately. If your fuse box has come into contact with water, contact a qualified electrician to turn it off safely. Do not turn any electrics or gas back on without advice from a qualified technician.
- If you are rent your home privately, you should contact your landlord immediately so they can report any issues to their insurer. If your landlord is not responsive, you can contact our Housing Solutions team on 020 8708 4002 during office hours or 020 8554 5000 at all other times.
- Do not eat any food that has been in contact with flood water, it may be contaminated. Do not eat fresh food from the fridge or freezer if your electricity has been turned off for more than four hours. Wash your hands regularly with clean water and soap. If there is no clean water, use wet wipes or hand sanitising gel. Clean work surfaces before and after preparing food. For food safety advice after flooding, including how to make baby food without mains water, contact the Food Standards Agency: 020 7276 8829
- If your vehicle has been affected by flood water, call your insurance company for advice before doing anything, including trying to start your engine. Do not drive through flood water.
- Take care if you must go into flood water. There could be hidden dangers like sharp objects, raised manhole covers and pollution. Do not let children play in flood water.
- Ensure good ventilation if using portable indoor heating appliances to dry out indoor spaces. Do not use petrol or diesel generators or other similar fuel-driven equipment indoors: the exhaust gases contain carbon monoxide which can kill.
- Wear rubber boots and gloves to clean up and be sure to wash hands afterwards. Clean all hard surfaces (such as walls and floors) with hot water and detergent. Hard surfaces contaminated by sewage need to be cleaned and disinfected. If possible, wash clothes used for cleaning separately from your other clothes. Wash soft items (such as clothing, bedding, and children’s toys) on a 60°C cycle with detergent.
- If you notice a change in water quality, such as a change in the colour, taste or smell of your tap water, phone your water company.
- Make sure your family take their medicines and attend scheduled medical appointments. Phone ‘111’ if you have non-urgent health concerns.
- It is normal to feel tired and anxious after a flood, and to have difficulty sleeping. Contact friends and family for support as it can take a long time for life to return to normal.
Support available from Redbridge Council
- We will be supporting the immediate clear up with skips and urgent bulky waste collections for Coburg Gardens, Peel Place and Vienna Close soon, and will provide a further update for residents about their arrival. Please place rubbish in hard bins or in rubbish bags. Dispose of dead rodents and pests in a plastic bag. Please do not place anything on the roadside until the skips are in place.
- Council cleansing teams will be revisiting affected areas and clearing pavements and roads of debris.
- If you need further support, we have set up a helpline: 020 8554 5000.
- We have set up a rest centre at Hawkey Hall, if you are unable to remain in your property please contact us and we will support you and your family with transport and accommodation.