Since September last year all our residents have had the benefit of a free collection of those items which are not part of the normal weekly waste collection, such as furniture and kitchen appliances.
Feedback on this new service from other residents has been good and we have carried out nearly 8000 free of charge collections so far.
Bookings are made by calling our Customer Contact Centre on 0208 554 5000. Each item for collection has a points value and each collection can be up to the value of 6 points. There are no limit on the amount of collections residents can have but we have to make sure everyone has a chance of a collection when they need it.
Please note we cannot offer the service for house clearances, landlord bookings or builders waste.