On 6th September a new national phone number “105” will be launched by electricity network operators for customers to call should they need to report or get information about a power cut in their area.
What is 105?
- 105 is a new three-digit number that people can call to report or get information about power cuts.
- You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.
- 105 is free or charge and will put you through to your electricity network operator. You can call 105 from most landlines and mobile phones.
Why is it being introduced?
- A lot of people don’t know who to call to report or get updates about power cuts, with many wrongly calling the energy supply companies they pay their bills to.
- 105 aims to solve this problem, providing people with an easy-to-remember number that will put them straight through to their local electricity network operator.
Who is being 105?
- 105 is jointly funded by electricity network operators.
- Electricity network operators are the companies that manage and maintain the underground cables, overhead lines and substations that bring electricity into homes and businesses.
- There are several electricity network operators. The larger ones cover a different region within Great Britain.
- Wherever you live, 105 will put you through to the right network operator.