A new three digit number is launching for power cuts

23 Aug

On 6th September a new national phone number “105” will be launched by electricity network operators for customers to call should they need to report or get information about a power cut in their area.

What is 105?

  • 105 is a new three-digit number that people can call to report or get information about power cuts.
  • You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.
  • 105 is free or charge and will put you through to your electricity network operator. You can call 105 from most landlines and mobile phones.

Why is it being introduced?

  • A lot of people don’t know who to call to report or get updates about power cuts, with many wrongly calling the energy supply companies they pay their bills to.
  • 105 aims to solve this problem, providing people with an easy-to-remember number that will put them straight through to their local electricity network operator.

Who is being 105?

  • 105 is jointly funded by electricity network operators.
  • Electricity network operators are the companies that manage and maintain the underground cables, overhead lines and substations that bring electricity into homes and businesses.
  • There are several electricity network operators. The larger ones cover a different region within Great Britain.
  • Wherever you live, 105 will put you through to the right network operator.